“An investment in knowledge pays the best interest” – Benjamin Franklin
Perfectly summing up ONYX Hospitality Group’s belief and dedication to supporting education of the underprivileged, the quote above highlights the foundation on which the social initiative Baht for a Better Life (BBL) is founded. Since its inception in 1995, Amari has been an active and proud supporter of this programme that serves to raise funds towards education-related causes such as building schools and offering scholarships.
The ONYX Hospitality Group Foundation, through the BBL programme, aided in contributing significant funds to support the construction of the Pimali Hospitality Training Centre in the Nong Khai province in northern Thailand.
Aimed at providing young Thais with the professional and practical hospitality training to become financially independent and gain better employment opportunities, the Pimali Hospitality Training Centre will cover three main areas in the hospitality industry, including kitchen and service, housekeeping, and general knowledge, such as English and information technology with a nine-month theoretical and practical training followed by a three-month internship.
The key to succeeding with hospitality work is knowing what to do, and exactly when to do it. Utilizing extreme foresight and awareness of customer needs; anticipating any issues and resolving them; become important aspects of the work. The work ethics imbibed in them should be such that they are ready to immediately resolve any problems that may arise. For example, knowing what to do if some of the hotel rooms, unfortunately, become riddled with pests – discreetly inform higher-ups and bring in a commercial pest control company to help out with the problem. It could have happened for any number of reasons, but finding a solution becomes the most crucial thing at that point. All hotels around the world require employees who have the necessary skills to fulfill these requirements and thus, satisfy the guests as best as possible.
The aim of the program is to train students to gain good ratings in their hospitality careers, whether they are working for themselves or someone else. Hospitality is heavily based on reputation, so ensuring that employees and managers are as trained as they can be is crucial to getting good reviews on customer experience surveys (found out more via https://www.qualtrics.com/customer-experience/reputation-management/). Currently, the centre has 6 students enrolled and expects new students in May.